We want you to be happy with your purchase. If you are not completely satisfied, you may return your order with 30 days from the date of shipment for a refund or exchange (less shipping and handling charges). Custom orders may not be cancelled, exchanged or returned for a refund under any circumstances due to the personalized nature of the items. All returns are sent at the expense of the buyer. Additional shipping charges will apply to all exchanges, and must be paid for up front before the exchanged item(s) can be shipped. All returned products must be in their original unused condition and accompanied by the original packing slip. Any scratched, altered, blemished or broken items will not be accepted for a refund or exchange, unless the damage occurred during the original shipment. We recommend purchasing insurance since we cannot be responsible for lost/damaged packages. Be sure to package returns well, as items damaged from improper packaging will not be accepted.

Please e-mail us for instructions on how to return your item.